First Bank has issued a clarification following a misleading report about a system upgrade. The message, intended for vendors, was incorrectly interpreted by the media.
As seen above FirstBank writes:
We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
The message, which was incorrectly interpreted and reported, was sent to, and intended for, our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc., will not be affected by the enhanced supplier platform.
Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.
Signed:
Management
The bank has assured that all customer-facing systems, transactions, and services are fully operational, and emphasized its commitment to delivering uninterrupted service. Customers can continue enjoying seamless banking without any disruptions.
